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Refund Policy

Last Updated: June 2026
Effective date: June 2026

This Refund Policy applies to all subscriptions to Sanjeevani Healthcare ERP, a product of Sanjeevani.


We want you to be confident when you subscribe. If Sanjeevani does not work for your clinic or hospital, we will make it right.

30-Day Money-Back Guarantee

If you are a new subscriber and are not satisfied with Sanjeevani for any reason, you may request a full refund within 30 days of your first payment.

Conditions:

  • The request must be made within 30 calendar days of the first subscription payment
  • Applies to first-time subscribers only (not renewals or plan upgrades)
  • The refund covers the subscription fee paid - GST paid is not refundable (as it has been remitted to the government)
  • No reason is required - we will process the refund without questions

How to request:

Email us at hello@sanjeevanierp.in with:

  • Your registered clinic/hospital name
  • Your registered email address
  • Your payment reference number or GST invoice number
  • Subject line: Refund Request - [Your Clinic Name]

We will acknowledge within 1 business day and process within 7 business days.

Refunds for Monthly Subscriptions (After 30 Days)

After the 30-day money-back window, monthly subscriptions are non-refundable for the current billing cycle.

  • If you cancel mid-month, your access continues until the end of the paid billing cycle
  • No pro-rata refund is issued for unused days in the current cycle
  • You will not be charged for the next cycle once you cancel

Refunds for Annual Subscriptions

Annual subscriptions (10 months paid, 12 months access) are eligible for a pro-rata refund under the following conditions:

Situation

Refund

Cancellation within 30 days of annual payment

Full refund (minus GST)

Cancellation between Day 31 and Month 3

Pro-rata refund for remaining complete months, minus one month's fee as processing charge

Cancellation after Month 3

No refund. Access continues until the end of the annual period.

Example: If you pay for an annual plan and cancel after 5 months, no refund is issued and you retain access for the remaining 7 months.

Situations Where No Refund Is Issued

Refunds will not be issued in the following cases:

  • Requests made after the 30-day money-back window (for monthly plans)
  • Requests made after Month 3 of an annual subscription
  • Suspension or termination due to violation of our Terms of Use
  • Failure to use the Platform - non-usage does not qualify for a refund
  • Dissatisfaction with features that were accurately described in the plan before purchase
  • Issues caused by your own hardware, internet connectivity, or third-party integrations
  • Delays in onboarding caused by you (e.g. not completing staff training, not providing required data)

One-Time Service Fees

The following one-time services are non-refundable once work has commenced:

  • ABDM / HFR onboarding
  • Data migration from old software
  • Staff training sessions (on-site or remote)
  • Custom domain setup and CNAME configuration
  • WhatsApp Business API setup
  • Branding and design services (logo, prescription template, etc.)
  • Website development for your clinic

If work has not yet started on a one-time service, you may cancel and receive a full refund by notifying us within 48 hours of payment.

Refund Processing

  • Refunds are processed to the original payment method used at the time of purchase
  • Processing time after approval: 5-7 business days (bank processing times may vary)
  • For UPI and net banking payments, refunds are typically received faster than card payments
  • GST paid is not refunded as it has been remitted to the Government of India under applicable tax law
  • A credit note will be issued to you for the refunded amount

Downgrade (Not a Refund)

If you wish to move from a higher plan to a lower plan (e.g. Professional → Starter):

  • The downgrade takes effect from the next billing cycle
  • No refund is issued for the price difference in the current cycle
  • Contact us at hello@sanjeevanierp.in to arrange a downgrade

Technical Issues & Service Credits

If Sanjeevani experiences downtime beyond our 99% uptime commitment in any given month, you are eligible for a service credit (not a cash refund):

Monthly downtime

Credit

99%-99.9% uptime achieved

No credit

95%-98.9% uptime achieved

10% credit on that month's invoice

Below 95% uptime

25% credit on that month's invoice

Credits are applied to the next invoice. To claim, email hello@sanjeevanierp.in with the dates and times of the downtime experienced.


Scheduled maintenance windows communicated with 24 hours' notice do not count toward downtime calculations.

Contact Us

hello@sanjeevanierp.in
+91 99042 29790 (WhatsApp or call, Mon-Sat, 9 AM-6 PM IST)

Sanjeevani

We aim to resolve all refund requests within 7 business days. If you are not satisfied with how your request was handled, you may escalate to our Grievance Officer at hello@sanjeevanierp.in